TERMS & CONDITIONS

 

• All new clients for chemical services are required to have a consultation & allergy alert test at least 48 hours prior to their appointment.

• We regret that due to Health & safety regulations, on scalp colour services are not suitable for clients under 16 

• A booking fee may be requested for longer appointments.

• Please give a minimum of 48hours notice for cancellations to avoid losing your booking fee.

• A surcharge may be applied for missed appointments or cancellations with less than 48 hours notice unless we can fill the time 

• If you fail to show up for an appointment, you will have to pay a 20% fee before booking further appointments

• if you cancel the same appointment more than 3 times, our online booking system will automatically put a block on your account. 

• If your desired appointment time is not available, we operate a waiting list and can contact you if slots become free due to a cancellation.

• Gift vouchers are valid for 6 months from date of purchase unless stated otherwise.

• Childrens prices are only available Monday to Friday. Full price is charged on Saturday.

• Services are non-refundable. In the event that you are dissatisfied, please contact the salon within 7 days via e-mail, providing details of the service you received and we will endeavour to resolve the issue in a mutually agreeable timeframe.

• If you are a new client, please book a consultation first or call the salon to set up your appointment.

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